19ENISE

On October 14, 15, and 16, RCA Systems was participating as an exhibitor at 19ENISE. ENISE, the leading cybersecurity event organized by INCIBE, brought together this year at the Palacio de Exposiciones de León companies, entrepreneurs, start-ups,...

Can I increase or reduce the storage quota?

Increase Yes, the storage quota can be increased at any time. Simply contact RCA Systems support via your usual support channel and explain your new storage requirements. RCA Systems will contact the customer and outline the conditions and costs of a...

Can I use my own domain?

Yes, you can use your own domain to access your dedicated NC-Service instance, e.g. privatecloud.company.com. RCA Systems will provide the IP address to which to associate the DNS registry and, on request, can also manage all TLS certificate...

How can I terminate my subscription?

Subscription termination can be requested through the usual support channel and with a notice period depending on the duration and type of subscription.

How does consulting included in the subscription work?

When we start using a new application, many questions arise, e.g. how to migrate documents from another platform or whether or not a specific functionality is present in the product. Furthermore, in a change management perspective, certain actions and...

How does the video call recording system work in Nextcloud Talk?

When recording is enabled in the instance, the moderator(s) may start recording an active call or video call at any time. Participants in the call will receive a notification alerting them that the call is being recorded. Users who join later will also...

How to Setup the Nextcloud Assistant with a LocalAI Service

Nextcloud has recently introduced the Nextcloud Assistant, a tool that defines a centralized entry point for the user to make use of Artificial Intelligence (AI) features in the platform. This article gives an overview of this tool and provides...

I have lost a file: can it be recovered?

Your instance will be copied in its entirety once a day to a backup system located in a different data centre from the main data centre. This copy will contain documents, metadata (e.g. whether a document has been shared and with whom) and the software...

In what sense is the videoconferencing service ‘scalable’?

When installing Nextcloud Talk, the internal signaling server is used by default and calls or video calls are made via a direct connection between participants. When making calls with 2-3 participants this type of connection can be effective, but as...

Is file encryption enabled?

Before answering your question, we would like to clarify that in this case we are referring to server-side encryption, not end-to-end encryption. And now the answer. No, encryption of the files you will use in our instances is not enabled. The reason...

Madrid Tech Show 2025

Last week, on October 29 and 30, 2025, we were exhibitors at Madrid Tech Show. Madrid Tech Show is Spain’s leading technology event, where over 400 national and international exhibitors showcased real solutions across the main areas of digital...

Where are my data?

Your data will be in systems owned by RCA Systems or rented from trusted European cloud providers. At present the main system is located in a data centre operated by the company R Cable in A Coruña, Spain with the backup systems in our offices in A...

WIll I get the Enterprise Version of Collabora Online?

Yes, you will be using Collabora Online Enterprise Edition. Thanks to our partnership with Collabora Productivity Ltd., we have access to advanced documentation, technical resources dedicated to partners, official support and a direct commercial...

WIll I get the Enterprise Version of Nextcloud?

While we are official partner of Nextcloud, our partnership tier does not currently allow us to install the Enterprise Edition in RCA Cloud instances. However you can bring in your license if you wish and we will handle the installation and operations...

Will I have access to the Nextcloud app store?

Yes, access to the appstore will be enabled in case you want to install some apps that are not yet in your instance. However, the ability to install apps carries risks, in the most extreme cases it may even prevent access to the server temporarily. In...